Refund policy

 

At Totally Stoned Jewelry, each piece is made-to-order with meticulous care and craftsmanship. As a result, we are unable to accept returns or cancellations once an order is in production.

Resizing and Adjustments:

• If resizing or modifications are needed after production has begun, additional charges may apply. 
• Please ensure all sizes and specifications are accurate before placing your order to avoid any additional costs. We are happy to guide you - please reach out to us at info@totallystonedjewelry.com.

Inspection and Flaws:

• We take pride in our work and strive to ensure each piece meets our highest standards. If you notice any issues with your jewelry upon receipt, please contact us within 48 hours. While we can’t guarantee responsibility for repairs after this period, we encourage you to reach out, we’ll always do our best to find a solution and make it right.

Care Instructions:

• Precious metals and stones may scratch or show signs of wear if not properly cared for.
• For detailed care instructions, please refer to the care section under each product description to help maintain the beauty and longevity of your jewelry.

Thank you for understanding and supporting our commitment to creating exceptional, personalized jewelry.